{"id":45658,"date":"2024-06-06T10:43:11","date_gmt":"2024-06-06T08:43:11","guid":{"rendered":"https:\/\/www.vmx-service.eu\/practical-information\/"},"modified":"2025-12-31T13:39:04","modified_gmt":"2025-12-31T12:39:04","slug":"practical-information","status":"publish","type":"page","link":"https:\/\/www.vmx-service.eu\/en\/practical-information\/","title":{"rendered":"Practical information"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;bottom&#8221; remove_bottom_col_margin=&#8221;true&#8221; css=&#8221;.vc_custom_1717582996391{padding-bottom: 40px !important;background-image: url(http:\/\/vmx-service.eu\/wp-content\/uploads\/2024\/06\/VMX-Maico-bg.jpg?id=32157) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; min_height=&#8221;40vh&#8221; wpex_bg_overlay_blend=&#8221;multiply&#8221; wpex_bg_position=&#8221;56% 100%&#8221; wpex_bg_overlay=&#8221;color&#8221; wpex_bg_overlay_color=&#8221;#000000&#8243; wpex_bg_overlay_opacity=&#8221;0.2&#8243;][vc_column typography_style=&#8221;white&#8221; css=&#8221;.vc_custom_1717578166759{padding-top: 200px !important;}&#8221; offset=&#8221;vc_col-lg-3\/5 vc_col-md-3\/5 vc_col-xs-12&#8243;]<style>.vcex-heading.vcex_6a001354b7807{color:#ec151e;font-size:23px;font-family:Caprasimo, serif;font-weight:400;}@media (max-width:767px){.vcex-heading.vcex_6a001354b7807{font-size:21px;}}@media (max-width:479px){.vcex-heading.vcex_6a001354b7807{font-size:21px;}}<\/style><div class=\"vcex-heading vcex-heading-plain vcex-module wpex-heading wpex-text-2xl wpex-div vcex_6a001354b7807\"><span class=\"vcex-heading-inner wpex-inline-block\">Practical information<\/span><\/div><style>.vcex-heading.vcex_6a001354b8ed8{font-size:60px;}@media (max-width:1024px){.vcex-heading.vcex_6a001354b8ed8{font-size:56px;}}@media (max-width:959px){.vcex-heading.vcex_6a001354b8ed8{font-size:50px;}}@media (max-width:767px){.vcex-heading.vcex_6a001354b8ed8{font-size:42px;}}@media (max-width:479px){.vcex-heading.vcex_6a001354b8ed8{font-size:40px;}}<\/style><h1 class=\"vcex-heading vcex-heading-plain vcex-module wpex-heading wpex-text-2xl wpex-h1 typography-white-shadow vcex_6a001354b8ed8\"><span class=\"vcex-heading-inner wpex-inline-block\">Open and honest communication<\/span><\/h1>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;middle&#8221; column_spacing=&#8221;40&#8243; gap=&#8221;35&#8243; equal_height=&#8221;yes&#8221; remove_bottom_col_margin=&#8221;true&#8221; css=&#8221;.vc_custom_1717667193420{padding-top: 8% !important;padding-bottom: 2% !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<style>.vcex-heading.vcex_6a001354b99cc{font-family:Caprasimo, serif;text-transform:uppercase;}<\/style><h2 class=\"vcex-heading vcex-heading-plain vcex-module wpex-heading wpex-text-2xl wpex-h2 wpex-text-left vcex_6a001354b99cc\"><span class=\"vcex-heading-inner wpex-inline-block\">Practical information<\/span><\/h2>[vc_column_text align=&#8221;left&#8221; css=&#8221;.vc_custom_1739817873060{padding-bottom: 30px !important;}&#8221; width=&#8221;95%&#8221; font_size=&#8221;15&#8243;]\n<ul> \t<\/p>\n<li><strong>Stock<\/strong>:\u00a0 it can happen that items have a longer deliverytime or are simply temporarily out of stock. We try to keep an accurate stocklist online.\u00a0 Orders can be canceled anytime as long as they are not shipped, does not apply for special ordered items.<\/li>\n<p> \t<\/p>\n<li><strong>Shipping<\/strong>: Standard shipments can always have delay. We have no influence on shipping times and refer to the shipper on this matter.<\/li>\n<p> \t<\/p>\n<li>Is your country not listed, please contact us. ALso if you feel shippingcosts calculated by the webshop are not correct.<\/li>\n<p> \t<\/p>\n<li>Orders will always be shipped with tracking, no exceptions.<\/li>\n<p> \t<\/p>\n<li>Each order is handled and packed with care. Once it has shipped any damage files are to be taken with the shipper. We will help where we can though.<\/li>\n<p> \t<\/p>\n<li>In general we try to ship most items from our own stock. Should an item be out of stock we will try to let you know as soon as a shipping date is known.<\/li>\n<p><\/ul>\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; min_height=&#8221;250px&#8221; css=&#8221;.vc_custom_1739817923738{background-image: url(https:\/\/www.vmx-service.eu\/wp-content\/uploads\/2025\/01\/pulderbosglenn.jpg?id=44464) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; wpex_bg_position=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; column_spacing=&#8221;40&#8243; gap=&#8221;35&#8243; equal_height=&#8221;yes&#8221; remove_bottom_col_margin=&#8221;true&#8221; css=&#8221;.vc_custom_1717667208852{padding-top: 2% !important;padding-bottom: 6% !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text align=&#8221;left&#8221; css=&#8221;.vc_custom_1761402459040{padding-bottom: 30px !important;}&#8221; width=&#8221;95%&#8221; font_size=&#8221;15&#8243;]\n<ul>\n<li>Since orders come to us on various different ways (webshop is prefered), it is not always possible to have the accurate stock listed on the website. In case of urgency, please feel free to mention this or send a message with the stock question before placing the order.<\/li>\n<li>We attempt to make it clear when an item is out of stock by leaving the item in the shop but either take off the order option or &#8220;order as backorder&#8221; remark with the product. Should you need such an item, again, feel free to contact us.<\/li>\n<li>Payment can me made with Paypal, bankstransfers. Visa\/creditcard will be added soon.<\/li>\n<li>Standard shipments with DPD, DHL, GLS, Post etc. Special conditions are possible in some case like expresse shipments. But these can have additional costs.<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1717667048650{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column_text align=&#8221;left&#8221; css=&#8221;.vc_custom_1717667283981{padding-bottom: 30px !important;}&#8221; width=&#8221;95%&#8221; font_size=&#8221;15&#8243;]\n<ul>\n<li>Warranty is due to the nature of use (competition use and such)strongly limited and final judgement is with the m,anufacturer of the item.<\/li>\n<li>NO returns on electrical parts!!<\/li>\n<li>NO returns on jets, carburettors and other setting\/tuning sensitive items.<\/li>\n<li>NO returns on parts that have been used\/damaged !!<\/li>\n<li>Returns shipmenst are on costs\/responsibility of buyer unless we made a misstake.<\/li>\n<li>For other, see our terms of use. In case of questions, please contact us.<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; column_spacing=&#8221;20&#8243; gap=&#8221;35&#8243; css=&#8221;.vc_custom_1717667433582{padding-top: 8% !important;padding-bottom: 8% !important;background-color: #f2f2f2 !important;}&#8221;][vc_column css=&#8221;.vc_custom_1717667362345{margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;]<style>.vcex-heading.vcex_6a001354ba46b{font-family:Caprasimo, serif;text-transform:uppercase;}<\/style><h2 class=\"vcex-heading vcex-heading-plain vcex-module wpex-heading wpex-text-2xl wpex-h2 wpex-text-left vcex_6a001354ba46b\"><span class=\"vcex-heading-inner wpex-inline-block\">Frequently asked questions<\/span><\/h2>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<style>.vcex-toggle-group.vcex_6a001354bb094{--vcex-spacing:15px;}.vcex-toggle-group.vcex_6a001354bb094 .vcex-toggle__content{font-size:15px;}<\/style><div class=\"vcex-toggle-group vcex-toggle-group--w-borders vcex-toggle-group--no-top-border vcex-toggle-group--no-bottom-border vcex-module wpex-mx-auto vcex_6a001354bb094\" data-vcex-accordion=\"1\"><style>.vcex-toggle.vcex_6a001354bc07d .vcex-toggle__icon{color:#000000;}.vcex-toggle.vcex_6a001354bc07d .vcex-toggle__trigger{gap:20px;color:#000000;}.vcex-toggle.vcex_6a001354bc07d .vcex-toggle__trigger:hover{color:#333333;}.vcex-toggle.vcex_6a001354bc07d .vcex-toggle__heading{font-size:16px;font-weight:600;}.vcex-toggle.vcex_6a001354bc07d .vcex-toggle__content{font-size:15px;}<\/style><div class=\"vcex-toggle vcex-module vcex_6a001354bc07d\" data-animate=\"true\" data-duration=\"300\"><div class=\"vcex-toggle__heading\"><a href=\"#i-have-not-received-a-message-from-vmx-how-did-this-happen\" class=\"vcex-toggle__trigger wpex-transition-colors wpex-flex wpex-items-center wpex-gap-10\" aria-expanded=\"false\" aria-controls=\"i-have-not-received-a-message-from-vmx-how-did-this-happen\"><div class=\"vcex-toggle__icon wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\"><div class=\"vcex-toggle__icon-open wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-open\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M19 13h-6v6h-2v-6H5v-2h6V5h2v6h6v2z\"\/><\/svg><\/div><div class=\"vcex-toggle__icon-close wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-close\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M19 13H5v-2h14v2z\"\/><\/svg><\/div><\/div><div class=\"vcex-toggle__title\">I have not received a message from VMX. How did this happen?<\/div><\/a><\/div><div id=\"i-have-not-received-a-message-from-vmx-how-did-this-happen\" class=\"vcex-toggle__content wpex-clr wpex-last-mb-0 wpex-my-10\"><p>Sometimes we gett messages that you have had no mail from us, although it was sent. Often they are blocked by a spam filer so we advise you to check your spam filter box or adjust the spamfilter settings.<\/p>\n<p>Should this not help, you can always try our backup e-mail adress: <strong>jeroen@wijlens.demon.nl<\/strong><\/p>\n<\/div><\/div> <style>.vcex-toggle.vcex_6a001354bccb2 .vcex-toggle__icon{color:#000000;}.vcex-toggle.vcex_6a001354bccb2 .vcex-toggle__trigger{gap:20px;color:#000000;}.vcex-toggle.vcex_6a001354bccb2 .vcex-toggle__trigger:hover{color:#333333;}.vcex-toggle.vcex_6a001354bccb2 .vcex-toggle__heading{font-size:16px;font-weight:600;}.vcex-toggle.vcex_6a001354bccb2 .vcex-toggle__content{font-size:15px;}<\/style><div class=\"vcex-toggle vcex-module vcex_6a001354bccb2\" data-animate=\"true\" data-duration=\"300\"><div class=\"vcex-toggle__heading\"><a href=\"#what-is-the-shipping-procedure\" class=\"vcex-toggle__trigger wpex-transition-colors wpex-flex wpex-items-center wpex-gap-10\" aria-expanded=\"false\" aria-controls=\"what-is-the-shipping-procedure\"><div class=\"vcex-toggle__icon wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\"><div class=\"vcex-toggle__icon-open wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-open\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M19 13h-6v6h-2v-6H5v-2h6V5h2v6h6v2z\"\/><\/svg><\/div><div class=\"vcex-toggle__icon-close wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-close\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M19 13H5v-2h14v2z\"\/><\/svg><\/div><\/div><div class=\"vcex-toggle__title\">What is the shipping procedure?<\/div><\/a><\/div><div id=\"what-is-the-shipping-procedure\" class=\"vcex-toggle__content wpex-clr wpex-last-mb-0 wpex-my-10\"><p>Some suppliers have personel\/staff problems and therefore re-stocking can take a little time.\u00a0 At the moment this mainly applies to the standard plastic for the older models. We do have a large OWN stock, we are no droppshipper&#8230; but sometimes i can happen that items need to be ordered. Usually this only takes a few days with the exception of the standard plastics at the moment<\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<style>.vcex-toggle-group.vcex_6a001354bd577{--vcex-spacing:15px;}.vcex-toggle-group.vcex_6a001354bd577 .vcex-toggle__content{font-size:15px;}<\/style><div class=\"vcex-toggle-group vcex-toggle-group--w-borders vcex-toggle-group--no-top-border vcex-toggle-group--no-bottom-border vcex-module wpex-mx-auto vcex_6a001354bd577\" data-vcex-accordion=\"1\"><style>.vcex-toggle.vcex_6a001354bdbbe .vcex-toggle__icon{color:#000000;}.vcex-toggle.vcex_6a001354bdbbe .vcex-toggle__trigger{gap:20px;color:#000000;}.vcex-toggle.vcex_6a001354bdbbe .vcex-toggle__trigger:hover{color:#333333;}.vcex-toggle.vcex_6a001354bdbbe .vcex-toggle__heading{font-size:16px;font-weight:600;}.vcex-toggle.vcex_6a001354bdbbe .vcex-toggle__content{font-size:15px;}<\/style><div class=\"vcex-toggle vcex-module vcex_6a001354bdbbe\" data-animate=\"true\" data-duration=\"300\"><div class=\"vcex-toggle__heading\"><a href=\"#hoe-do-i-pay-using-banktransfer\" class=\"vcex-toggle__trigger wpex-transition-colors wpex-flex wpex-items-center wpex-gap-10\" aria-expanded=\"false\" aria-controls=\"hoe-do-i-pay-using-banktransfer\"><div class=\"vcex-toggle__icon wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\"><div class=\"vcex-toggle__icon-open wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-open\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M19 13h-6v6h-2v-6H5v-2h6V5h2v6h6v2z\"\/><\/svg><\/div><div class=\"vcex-toggle__icon-close wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-close\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M19 13H5v-2h14v2z\"\/><\/svg><\/div><\/div><div class=\"vcex-toggle__title\">Hoe do I pay using banktransfer?<\/div><\/a><\/div><div id=\"hoe-do-i-pay-using-banktransfer\" class=\"vcex-toggle__content wpex-clr wpex-last-mb-0 wpex-my-10\"><p>For normal banktransfer payments, please use following data:<\/p>\n<p>IBAN: NL65ABNA0598710841<br \/>BIC: ABNANL2A (ABNAMRO bank)<\/p>\n<p>In name off: VMX Service (Enschede, The Netherlands)<\/p>\n<p>And please mention order number with payment<\/p>\n<\/div><\/div> <style>.vcex-toggle.vcex_6a001354be43c .vcex-toggle__icon{color:#000000;}.vcex-toggle.vcex_6a001354be43c .vcex-toggle__trigger{gap:20px;color:#000000;}.vcex-toggle.vcex_6a001354be43c .vcex-toggle__trigger:hover{color:#333333;}.vcex-toggle.vcex_6a001354be43c .vcex-toggle__heading{font-size:16px;font-weight:600;}.vcex-toggle.vcex_6a001354be43c .vcex-toggle__content{font-size:15px;}<\/style><div class=\"vcex-toggle vcex-module vcex_6a001354be43c\" data-animate=\"true\" data-duration=\"300\"><div class=\"vcex-toggle__heading\"><a href=\"#how-do-i-contact-vmx-service\" class=\"vcex-toggle__trigger wpex-transition-colors wpex-flex wpex-items-center wpex-gap-10\" aria-expanded=\"false\" aria-controls=\"how-do-i-contact-vmx-service\"><div class=\"vcex-toggle__icon wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\"><div class=\"vcex-toggle__icon-open wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-open\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M19 13h-6v6h-2v-6H5v-2h6V5h2v6h6v2z\"\/><\/svg><\/div><div class=\"vcex-toggle__icon-close wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-close\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M19 13H5v-2h14v2z\"\/><\/svg><\/div><\/div><div class=\"vcex-toggle__title\">How do I contact VMX Service?<\/div><\/a><\/div><div id=\"how-do-i-contact-vmx-service\" class=\"vcex-toggle__content wpex-clr wpex-last-mb-0 wpex-my-10\"><p>VMX Service is mainly focused on weborders, therefore e-mail will be prefered for main contact messages. We try to answer all e-mail!<\/p>\n<p>When calling, please after approx 14.30 hrs<\/p>\n<p>Visit and\/or parts collection is possible at appointment only!<\/p>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;bottom&#8221; remove_bottom_col_margin=&#8221;true&#8221; css=&#8221;.vc_custom_1717582996391{padding-bottom: 40px !important;background-image: url(http:\/\/vmx-service.eu\/wp-content\/uploads\/2024\/06\/VMX-Maico-bg.jpg?id=32157) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; min_height=&#8221;40vh&#8221; wpex_bg_overlay_blend=&#8221;multiply&#8221; wpex_bg_position=&#8221;56% 100%&#8221; wpex_bg_overlay=&#8221;color&#8221; wpex_bg_overlay_color=&#8221;#000000&#8243; wpex_bg_overlay_opacity=&#8221;0.2&#8243;][vc_column typography_style=&#8221;white&#8221; css=&#8221;.vc_custom_1717578166759{padding-top: 200px !important;}&#8221; 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